ENDURE ASCENT

1. Our Service to You

• Your coach will design and deliver a safe, effective, and personalised exercise programme tailored to your goals, fitness level, and preferences.

• Coaching may include training sessions, exercise plans, nutritional guidance, and ongoing accountability.

• For in-person training, Endure Ascent will provide necessary equipment and organise suitable venues.

• For online coaching, programmes will be delivered via agreed platforms (e.g. app, email, video call, or messaging), with regular check-ins to monitor progress.

• All personal information will be treated as confidential unless disclosure is required by law or for medical safety.

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2. Your Responsibilities as a Client

• Complete a Physical Activity Readiness Questionnaire (PAR-Q) before beginning training. A GP’s clearance may be required.

• Commit to your programme, attend scheduled sessions/check-ins, and engage fully with the coaching process.

• For online coaching: ensure you have a safe training environment, appropriate equipment (if needed), and a reliable internet connection.

• Notify your coach of any changes in health, medication, or lifestyle that may affect training.​

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3. Online coaching:

• Monthly coaching is billed in full at the start of the billing period.

• No refunds or credits are given for missed check-ins, late updates, or non-engagement by the Client.

• If the coach cannot deliver coaching for any reason, time will be credited or an alternative arrangement offered.

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4. Refunds​

• Online coaching fees are non-refundable once the coaching period has started.

• If a coach leaves Endure Ascent, a suitably qualified replacement will be allocated. Refunds will not be issued in this case.

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5. Health & Liability

• By signing, the Client confirms they have completed a PAR-Q and disclosed all relevant health information.

• The Client understands that exercise carries risk and accepts responsibility for their own health and participation.

• For online coaching, the Client accepts full responsibility for ensuring their training environment is safe and suitable.

• Endure Ascent, its coaches, and associates are not liable for injury, loss, or damage sustained during training, except where negligence is proven.